Shipping FAQ

When Will My Order Ship?
If you haven’t received a shipping notification, please email us at [email protected].

How Do I Check My Order Status/Tracking Information?
You can view your order status by clicking the link in your order confirmation email.

What Should I Know About Freight Shipping?
• Freight carriers may deliver your order curbside without requiring your presence. However, we recommend monitoring tracking details to ensure someone is available to sign.
• The driver may bring the shipment up your driveway or into a garage at their discretion, but cannot move it into your home or other property areas, unpack items, or assist with assembly.
• Delivery is made with a 60ft truck; if this may be an issue in your area, contact us promptly to discuss alternate arrangements.
• If you need to make delivery changes after the order has shipped, fees may apply, and we’ll confirm any costs with you before proceeding. Changes may include: Delivery Address Change or Shipment Re-Route, Re-Delivery of Shipment, Extended Storage at Carrier Distribution Center for Later Delivery

I Only Received Part of My Order. Where Is the Rest?
If your order shipped via UPS, it may arrive in separate packages under one tracking number. Visit the UPS website, input your tracking number, and scroll to “Other Packages in this Shipment” to view additional tracking details. If items are still missing, contact us at [email protected].

Do You Offer International Shipping?
Currently, we ship only within the continental United States but plan to expand in the future. Due to logistical challenges, we currently ship only within the lower 48 states. Returns and warranties are limited to items shipped within our service areas.

Local Pickup Discounts
Discounts are available for pickup orders. We are proud to offer 15% off local pickup orders.

For local pickup, place your order online, select “Local Pickup,” and schedule an appointment.

Do You Ship to PO/APO Addresses?
Our carriers do not deliver to PO/APO boxes. If needed, we recommend arranging a delivery hold at a nearby FedEx location. Reach out to our support team at [email protected] for assistance.